Privacy policy

Effective date: May 2026

Business name: Funnnl (FUNNLR (PTY) LTD)

Website: funnnl.com

Contact email: hello@funnnl.com

Funnnl respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book a call, complete a form, or work with us as a client. Funnnl builds, deploys, and manages custom AI agents and automation systems for businesses that want to improve lead follow-up, CRM management, missed-call handling, and operational workflows.

1. Information We Collect

We may collect personal information that you provide directly to us, including: Your name and surname, email address, phone number, company name, job title, website URL, information you provide through contact forms, booking forms, emails, or discovery calls, and business information needed to understand your lead management, CRM, sales, or operational processes.

We may also collect basic technical information when you use our website, such as: IP address, browser type, device information, pages visited, referral source, and website usage data.

2. How We Use Your Information

We use your personal information to respond to enquiries, book and manage discovery calls, provide AI audits, proposals, and service recommendations, deliver our AI automation, CRM, lead follow-up, and workflow services, communicate with you about your project or account, improve our website, services, and client experience, send relevant business updates or marketing communications where permitted, and meet legal, tax, accounting, and regulatory requirements.

We do not sell your personal information.

3. Legal Basis for Processing

Where required by applicable privacy laws, we process personal information based on one or more of the following legal grounds: you have given us consent, processing is necessary to respond to your enquiry or provide services to you, processing is necessary for the performance of a contract, processing is necessary for our legitimate business interests, or processing is necessary to comply with legal obligations.

Under South Africa's POPIA, lawful processing is based on conditions such as accountability, purpose specification, openness, security safeguards, and data subject participation.

4. Client Data and AI Systems

As part of our services, Funnnl may process data on behalf of clients. This may include lead information, CRM records, call data, email data, form submissions, customer notes, or sales pipeline information.

Where we process client data, we do so only for the agreed purpose of building, deploying, managing, or improving the automation systems requested by the client. We do not use client data for unrelated purposes.

Where third-party AI, automation, CRM, or communication tools are used, we aim to configure systems responsibly and only share the information necessary for the workflow to function.

5. Third-Party Tools and Service Providers

We may use trusted third-party tools to operate our business and deliver services. These may include tools for website hosting, forms and booking links, email communication, CRM systems, workflow automation, AI processing, analytics, proposal and contract management, and payment or invoicing.

Examples may include tools such as OpenAI, n8n, HubSpot, Calendly, Google Workspace or Microsoft 365, Framer, Tally, PandaDoc, and similar platforms. These providers may process personal information on our behalf, subject to their own privacy and security practices.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site, improve performance, and support marketing or analytics. You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

7. Marketing Communications

We may contact you with relevant information about Funnnl, our services, AI automation, lead management, or business workflow improvements. You can opt out of marketing communications at any time by clicking the unsubscribe link in an email or contacting us directly.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. If we no longer need your personal information, we will delete it, anonymise it, or securely archive it where required.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, secure passwords, limited access to client systems, secure cloud platforms, and appropriate internal data handling practices.

However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Because Funnnl may use cloud-based tools and work with clients or service providers in different countries, personal information may be transferred to, stored, or processed outside your country of residence. Where this happens, we aim to use appropriate safeguards and reputable service providers that maintain suitable privacy and security standards.

11. Your Rights

Depending on where you are located, you may have rights in relation to your personal information, including the right to access the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information, object to or restrict certain processing, withdraw consent where processing is based on consent, request a copy of your personal information, and lodge a complaint with a relevant data protection authority.

UK GDPR guidance specifically notes that privacy notices should explain people's rights, retention periods or criteria, and how people can raise concerns. To exercise your rights, contact us at: hello@funnnl.com

12. California Privacy Rights

If Funnnl works with individuals or businesses in California, California residents may have additional rights under the California Consumer Privacy Act, including rights to know, delete, correct, and opt out of certain uses of personal information. Funnnl does not sell personal information.

13. Links to Other Websites

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: Funnnl. Business name: Funnnl (FUNNLR (PTY) LTD). Website: funnnl.com. Contact email: hello@funnnl.com