Terms of use

Terms and Conditions

Funnnl
Business name: Funnnl (FUNNLR (PTY) LTD)
Website: funnnl.com
Contact email: hello@funnnl.com

Welcome to Funnnl.

These Terms and Conditions govern your use of our website and your engagement with Funnnl’s services. By using this website, contacting us, booking a call, requesting a proposal, or working with us, you agree to these Terms.

Funnnl builds, deploys, and manages custom AI agents and automation systems for businesses that want to improve lead follow-up, missed-call handling, CRM management, sales workflows, and operational efficiency.

1. About Funnnl

Funnnl provides AI automation, workflow automation, CRM automation, lead management, and related consulting services.

Our services may include:

• AI lead capture and qualification systems

• Missed-call and follow-up automation

• CRM lead scoring and enrichment workflows

• AI-powered prospect briefs and sales alerts

• Custom AI agents for business operations

• Workflow automation using third-party tools and platforms

• Ongoing support, management, and optimisation services

Specific services, deliverables, timelines, and fees will be set out in a proposal, quotation, statement of work, invoice, or service agreement.

2. Website Use

You may use this website for lawful purposes only.

You agree not to:

• Use the website in any way that is illegal, harmful, fraudulent, or abusive

• Attempt to gain unauthorised access to the website, server, systems, or data

• Upload or transmit malicious code, spam, or harmful material

• Copy, reproduce, or misuse website content without permission

• Interfere with the normal operation or security of the website

We may restrict access to the website if we believe these Terms have been breached.

3. No Guarantee of Results

Funnnl builds systems designed to improve business processes, automate workflows, reduce manual work, and support better follow-up.

However, we do not guarantee specific commercial outcomes, including:

• Increased revenue

• A specific number of leads

• A specific conversion rate

• A specific sales result

• A guaranteed return on investment

• Guaranteed performance from third-party platforms, CRMs, email providers, ad platforms, AI providers, or communication tools

Your results depend on many factors outside our control, including your offer, market, sales process, data quality, team responsiveness, pricing, audience, and business operations.

4. Proposals, Quotes, and Scope of Work

Any proposal, quote, or service agreement we provide is valid only for the period stated in that document.

The scope of work will be limited to the deliverables specifically agreed in writing.

Anything not included in the agreed scope may be treated as additional work and may require a separate quote or approval.

Examples of additional work may include:

• New features or workflow changes

• Additional CRM integrations

• Additional AI agents

• Changes to automations after approval

• New landing pages, forms, dashboards, or reports

• Data cleanup or migration not included in the original scope

• Additional training or documentation

5. Client Responsibilities

To deliver services properly, we may require access to certain information, systems, tools, or accounts.

You agree to provide accurate, complete, and timely access to what is reasonably required, which may include:

• CRM access

• Website form access

• Email platform access

• Calendar or booking tool access

• Automation platform access

• API keys or integration permissions

• Brand assets

• Sales process information

• Lead qualification criteria

• Contact details for relevant team members

You are responsible for ensuring that you have the right to share any data, account access, or information with us.

Delays in providing access, feedback, approvals, or information may delay delivery timelines.

6. Third-Party Tools and Platforms

Funnnl may use third-party tools to deliver services. These may include platforms for AI processing, automation, CRM, email, messaging, analytics, proposals, forms, hosting, and scheduling.

Examples may include OpenAI, n8n, HubSpot, GoHighLevel, Pipedrive, Calendly, Framer, Tally, Google Workspace, Microsoft 365, Slack, WhatsApp Business tools, PandaDoc, and similar platforms.

You understand that:

• Third-party tools have their own terms, pricing, limits, privacy policies, and availability

• We are not responsible for outages, errors, policy changes, pricing changes, account restrictions, or service interruptions caused by third-party providers

• You may be responsible for paying third-party subscription, usage, API, hosting, or platform fees

• Some tools may process data outside your country of residence

Where possible, we will recommend suitable tools, but the final responsibility for approving and maintaining third-party accounts remains with you.

7. AI-Generated Output

Some Funnnl systems may use AI to generate, classify, summarise, score, personalise, or recommend actions.

AI-generated output may include:

• Lead scores

• Prospect summaries

• Suggested follow-up messages

• Email drafts

• CRM notes

• Call summaries

• Sales alerts

• Internal workflow recommendations

AI output may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and approving any AI-generated output before relying on it for important business decisions, legal decisions, financial decisions, or customer communications.

Funnnl does not warrant that AI-generated output will always be accurate, error-free, compliant, or suitable for every situation.

8. Payments and Fees

Fees will be set out in a proposal, invoice, or service agreement.

Unless otherwise agreed in writing:

• Project work may require an upfront deposit before work begins

• Remaining balances are due on delivery, milestone completion, or as stated in the invoice

• Monthly retainers are billed in advance

• All invoices must be paid by the due date stated on the invoice

• Work may be paused if payments are overdue

• Third-party tool costs are not included unless specifically stated

All prices are exclusive of VAT or applicable taxes unless stated otherwise.

9. Late Payments

If payment is not received by the due date, Funnnl may:

• Pause work or support

• Withhold delivery of final assets, documentation, or handover materials

• Suspend ongoing services

• Charge reasonable late payment fees or interest where allowed by law

• Recover reasonable costs associated with collecting overdue amounts

10. Cancellations and Refunds

Project deposits are generally non-refundable once work has started, as they reserve time, planning, strategy, and technical resources.

If you cancel a project after work has begun, you may still be liable for work completed up to the cancellation date.

Monthly retainers may be cancelled with 30 days’ written notice, unless otherwise agreed in writing.

Refunds, if any, will be handled at Funnnl’s discretion and based on the stage of work completed, costs incurred, and terms agreed in the relevant proposal or agreement.

11. Delivery Timelines

We aim to deliver work within agreed timelines.

However, timelines may change due to:

• Delayed client feedback

• Delayed access to systems or accounts

• Changes in project scope

• Third-party platform issues

• Technical limitations

• Additional requests

• Unforeseen complexity

Any timelines provided are estimates unless expressly agreed as fixed deadlines in writing.

12. Revisions and Changes

Where a proposal includes revisions, the number of included revisions will be stated in the proposal or agreement.

Revisions must relate to the agreed scope of work.

Requests that materially change the original scope, functionality, platform, workflow logic, or deliverables may be quoted separately.

13. Intellectual Property

Unless otherwise agreed in writing:

• Funnnl retains ownership of its pre-existing templates, methods, frameworks, know-how, processes, prompts, workflow structures, documentation formats, and internal systems

• You retain ownership of your business data, brand assets, customer data, and materials you provide to us

• Upon full payment, you receive the agreed rights to use the final delivered automation, workflow, configuration, or project output for your business

You may not resell, copy, redistribute, or commercialise Funnnl’s templates, processes, workflows, or documentation without written permission.

14. Portfolio and Case Studies

Unless you request otherwise in writing, Funnnl may refer to your business name, logo, general project type, and non-confidential results in our portfolio, website, proposals, social media, or case studies.

We will not disclose confidential business information, private customer data, login details, sensitive workflows, or commercially sensitive information without permission.

15. Confidentiality

Both parties agree to keep confidential information private.

Confidential information may include:

• Business strategies

• Customer or lead data

• CRM data

• Login details

• Sales processes

• Technical workflows

• Pricing information

• Internal documents

• Non-public business information

This obligation does not apply to information that is already public, independently developed, lawfully obtained from another source, or required to be disclosed by law.

16. Data Protection and Privacy

We take privacy and data protection seriously.

When we process personal information, we do so in line with our Privacy Policy and applicable data protection laws.

You are responsible for ensuring that any personal information you provide to us has been collected lawfully and may be used for the intended automation, CRM, communication, or workflow purpose.

You should not provide us with sensitive personal information unless it is strictly necessary and agreed in writing.

For more information, please read our Privacy Policy.

17. Security

We take reasonable steps to protect systems, data, and access credentials.

However, no online system, integration, API, or platform can be guaranteed to be completely secure.

You are responsible for maintaining strong passwords, managing user permissions, protecting your own accounts, and removing access when no longer required.

18. Limitation of Liability

To the fullest extent permitted by law, Funnnl will not be liable for any indirect, incidental, special, consequential, or punitive damages.

This includes loss of profits, loss of revenue, loss of data, loss of leads, loss of business opportunity, reputational damage, or interruption of business.

Where liability cannot be excluded, Funnnl’s total liability will be limited to the amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms excludes liability where it would be unlawful to do so.

19. Indemnity

You agree to indemnify and hold Funnnl harmless from any claims, losses, damages, liabilities, costs, or expenses arising from:

• Your misuse of our services

• Your breach of these Terms

• Your breach of any law or regulation

• Data or materials you provide to us

• Your use of AI-generated output

• Your use of third-party tools or platforms

• Your communication with leads, customers, or prospects

20. Website Content

The content on this website is provided for general information only.

It does not constitute legal, financial, technical, or professional advice.

We may update, remove, or change website content at any time without notice.

21. Electronic Communications

By contacting Funnnl, submitting a form, booking a call, or sending us an email, you consent to receiving electronic communications from us.

Electronic communications may include emails, calendar invites, proposals, invoices, service updates, and project-related messages.

South Africa’s Electronic Communications and Transactions Act supports the legal recognition of electronic communications and transactions, including online business interactions.  

22. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will first be handled through good-faith discussion between the parties. If the dispute cannot be resolved informally, it may be referred to the appropriate courts or dispute resolution process in South Africa.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on this page with the updated effective date.

By continuing to use our website or services after changes are published, you agree to the updated Terms.

24. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Funnnl
Business name: Funnnl (FUNNLR (PTY) LTD)
Website: funnnl.com
Contact email: hello@funnnl.com